Last Updated: January 2026
Welcome to Altaurux! Please read these Terms and Conditions carefully before using our platform. By signing up for an account or utilizing our custom middleware and integration services, you agree to comply with and be bound by the following terms. These terms apply to all users utilizing Altaurux's workflow automation software and services.
1.1 Eligibility: You must be at least 18 years old to use Altaurux. By registering, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement on behalf of your field service business.
1.2 Account Registration: You agree to provide accurate and complete information when creating your account. Altaurux reserves the right to suspend or terminate accounts with false, unauthorized, or incomplete information.
1.3 Platform Role & Scope of Service: Altaurux provides custom workflow automation software, API middleware, and CRM integration services designed specifically for commercial and residential field service businesses (including but not limited to HVAC, plumbing, electrical, and facility maintenance operations). We facilitate data routing, automated lead capture, and operational syncing. We are not responsible for your business operations, the quality of services your company provides, or the final outcomes of utilizing our automation architecture.
1.4 Third-Party Integrations & CRM APIs: Our services heavily rely on continuous integration with third-party Customer Relationship Management (CRM) platforms and software (e.g., ServiceTitan, Jobber, Housecall Pro) via APIs. Altaurux is not liable for service interruptions, data delays, or automation failures caused by outages, API limit changes, or deprecations enforced by these third-party platforms.
1.5 Global Compliance with Local Laws: Users are required to comply with all applicable local, state, and federal laws (including data privacy regulations like TCPA for SMS automations) while using Altaurux. By using our services to automate communications (such as text messages or emails to your customers), you agree to take full responsibility for ensuring your automated outreach complies with all relevant telecommunication and privacy laws.
1.6 Payment Processing: Payments for Altaurux's enterprise automation services are processed through secure third-party payment providers. We are not responsible for payment delays caused by these processors or incorrect billing information provided by the user.
1.7 Prohibited Activities: Users may not engage in illegal, abusive, or inappropriate behavior, including but not limited to:
1.8 Termination: Altaurux reserves the right to terminate or suspend accounts that violate these terms, engage in prohibited activities, or pose legal, technical, or reputational risks to our platform.
1.9 Indemnification: You agree to indemnify and hold harmless Altaurux, its affiliates, engineers, employees, and representatives from any claims, damages, losses, or liabilities arising from your use of the platform, including any claims related to automated customer communications or data breaches originating from your connected third-party CRMs.
1.10 Limitation of Liability: Altaurux shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits or lost data) arising from your use of our automation workflows. Our total liability shall not exceed the total fees paid to Altaurux by you in the twelve (12) months preceding the claim.
1.11 Force Majeure: Altaurux shall not be liable for failure or delay in performance due to events beyond its reasonable control, such as natural disasters, internet outages, server host failures, or governmental actions.
