Last Updated: January 2026
At Altaurux, your privacy and the security of your operational data are our highest priorities. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our workflow automation solutions, custom middleware, and web applications. By accessing or using Altaurux services, you agree to the practices described in this policy.
1.1 Account & Client Information (Data Controller): When you create an Altaurux account to manage your field service automation, we collect personal and business data such as your name, company name, email address, phone number, and payment details.
1.2 Processed Automation Data (Data Processor): To provide our core services (e.g., syncing inventory, automating estimate follow-ups, or routing dispatch tickets), our middleware connects to your third-party software (like ServiceTitan or Jobber). In this capacity, we act as a Data Processor. We temporarily process the data flowing through these APIs (which may include your customers' names, addresses, and service details) strictly for the purpose of executing your requested automated workflows.
1.3 Usage & Telemetry Data: We collect data on how you interact with our web applications and automation dashboards, including error logs, processing volume, features used, and API call frequencies to ensure system stability during high-volume operations.
1.4 Device and Technical Information: Information such as your IP address, browser type, operating system, and device details may be collected automatically for security and session management.
1.5 Cookies: We use cookies and similar technologies to enhance user experience, analyze traffic, and ensure secure authentication.
3.1 Service Providers & Infrastructure: We share your information with trusted third-party providers who assist in secure hosting (e.g., AWS, GCP), secure database management, analytics, and payment processing.
3.2 Third-Party CRM Integrations: By utilizing our automation services, you explicitly authorize us to push and pull data to and from the third-party platforms you connect to Altaurux (e.g., dispatch software, accounting tools) to fulfill the automated workflows.
3.3 Legal and Regulatory Authorities: Information may be disclosed to comply with legal obligations, enforce our rights, or respond to lawful requests from authorities.
3.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction under strict confidentiality agreements.
We employ commercial-grade security measures to protect both your account data and the transient data processed through our middleware.
5.1 Access and Portability: You have the right to request access to the personal data we hold about your business and receive a copy in a portable format.
5.2 Correction and Deletion: You can request the correction of inaccurate data or the deletion of your account and related information.
5.3 Consent Withdrawal: You can withdraw consent for specific data uses, such as marketing communications or active API integrations, at any time through your Altaurux dashboard or by contacting our support team.
